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CONTACT

PRIVACY
POLICY

SPACE COTAN Co., Ltd. (hereinafter referred to as “the Company”) hereby establishes the following privacy policy (hereinafter referred to as “this Policy”) concerning the handling of users’ personal information in connection with the services provided on this website (hereinafter referred to as “the Services”).

Article 1: Personal Information

“Personal information” refers to personal information as defined in the Act on the Protection of Personal Information and means information related to a living individual, including details such as name, date of birth, address, telephone number, other contact information, and other descriptions that enable the identification of a specific individual. It also includes data concerning facial features, fingerprints, voiceprints, and the insurer number on a health insurance card, which by themselves, can be used to identify a specific individual (personally identifiable information).

Article 2: Methods of Collecting Personal Information

The Company may request personal information such as name, date of birth, address, telephone number, e-mail address, bank account number, credit card number, and driver’s license number when users register for the Service. Additionally, the Company may collect transaction records and payment information, including personal information, related to transactions between users and the Company’s partners (including, but not limited to, information providers, advertisers, and ad distribution platforms, hereinafter referred to as “Partners”).

Article 3: Purposes of Collecting and Using Personal Information

The purposes for which the Company collects and uses personal information are as follows.

  • To provide and operate the Company’s services
  • To respond to inquiries from users (including identity verification)
  • To send e-mails about new features, updates, campaigns, and the like for the services that users are using, as well as notifications about other services provided by the Company
  • To contact users as necessary for maintenance, important notices, and other communications
  • To identify users who violate the terms of use or attempt to use the service for fraudulent or unjust purposes, and to refuse their use of the service
  • To allow users to view, modify, or delete their registration information, and to view their usage status
  • To bill users for paid services
  • For purposes incidental to the above

Article 4: Changes to the Purposes of Using Personal Information

  • The Company may change the purposes of using personal information only if the new purposes are reasonably recognized as being related to the previous ones.
  • If the purposes are changed, the Company shall notify users by the method prescribed by the Company or shall publicly announce the changes on this website.

Article 5: Provision of Personal Information to Third Parties

  • The Company will not provide personal information to third parties without obtaining prior consent from users, except in the following cases, unless otherwise permitted by the Act on the Protection of Personal Information or other relevant laws.
  • When it is necessary to protect a person’s life, physical well-being, or property but it is difficult to obtain the person’s consent
  • When it is particularly necessary to improve public health or promote the sound development of children, but it is difficult to obtain the person’s consent
  • When it is necessary to cooperate with a government agency, local government, or an entrusted party to carry out duties as prescribed by law, but obtaining the person’s consent may interfere with the execution of such duties
  • When users have been notified of the following matters or when these matters have been publicly announced in advance, and when the Company has informed the Personal Information Protection Commission of such.
    • The inclusion of the provision of personal information to third parties as part of the purpose of use
    • The types of personal data to be provided to third parties
    • The means or methods of providing personal information to third parties
    • The cessation of the provision of personal information to third parties upon request from users
    • The procedure for accepting user requests to stop the provision of personal information to third parties
  • Notwithstanding the provisions of the preceding paragraph, the recipients of information in the following cases are not considered third parties.
  • When the Company outsources all or part of the handling of personal information to the extent necessary to achieve the purposes of use
  • When personal information is provided as a result of the succession of business due to a merger or for other reasons
  • When personal information is jointly used with a specific party, and the user has been notified in advance or placed in a situation where the user can easily become aware of that fact, along with the details of the personal information to be jointly used, the scope of the joint users, the purposes of use, and the name or title of the person responsible for managing the personal information

Article 6: Disclosure of Personal Information

  • When the Company is requested by a user to disclose their personal information, the Company will disclose the information to the user without delay. However, if the disclosure falls under any of the following circumstances, the Company might not disclose all or part of the information, and if the decision not to disclose is made, the Company will notify the user without delay. A fee of JPY 1,000 per request will be charged for the disclosure of personal information.
  • There’s a risk of harm to the life, physical well-being, property, or other rights and interests of the user or a third party
  • There’s a risk of significant interference with the proper operation of the Company’s business
  • The disclosure would violate laws or regulations
  • Notwithstanding the provisions of the preceding paragraph, the Company will not, in principle, disclose non-personal information such as browsing history and attribute information.

Article 7: Correction and Deletion of Personal Information

  • If a user’s personal information held by the Company is inaccurate, the user may request that the Company correct, add, or delete the information (hereinafter referred to as “correction, etc.”) through the procedures specified by the Company.
  • Upon determining that the request is warranted, the Company will promptly carry out the correction, etc.
  • The Company will notify the user without delay once the correction, etc., has been made, or if it has been decided not to make the correction, etc.

Article 8: Suspension or Deletion of Personal Information

  • If the Company receives a request from a user to suspend the use of their personal information or to delete that information (hereinafter referred to as “suspension of use, etc.”) due to the information being handled beyond the scope of its intended purposes or being obtained by improper means, the Company will promptly conduct the necessary investigation.
  • Based on the results of the investigation, if it is determined that the request is warranted, the Company will suspend the use of the personal information or will delete it without delay.
  • The Company will promptly notify the user once the suspension of use, etc., has been implemented, or if it has been decided not to implement the suspension of use, etc.
  • Notwithstanding the preceding two paragraphs, if the suspension of use, etc., involves excessive costs or is otherwise difficult, the Company will take alternative measures to protect the user’s rights and interests, provided such alternatives are available.

Article 9: Changes to the Privacy Policy

  • The content of this Policy may be changed without users being notified, except as otherwise provided by law or in this Policy.
  • Unless otherwise specified by the Company, the revised Privacy Policy shall take effect when posted on this website.

Article 10: Contact Information

  • For inquiries regarding this Policy, please contact the following.

    Company: SPACE COTAN Co., Ltd.
    Address: Taiki Satellite Office, Taiki Town Economic Center 3F, Nishi-Hondori 98, Taiki-cho,
    Hiroo-gun, Hokkaido, 089-2152
    E-mail address: press@spacecotan.com